Account & data

Reset a password

A new key, in one email.

Enter the address you applied with. A single-use link arrives within a minute and lets you set a new password; it expires in thirty minutes. We never send the password itself, and we never tell anyone the link was requested.

The link has been sent. It works once and expires in thirty minutes.

Sent

If that address is on file, the link is on its way.

Check the inbox and the spam folder. The link works once, for thirty minutes. If nothing arrives, the address may not be registered — write to us and we will check by hand.

Prototype: no email was sent and nothing was stored.

Delete my account

Close the file. Permanently.

One request closes your account and deletes your profile, photographs, messages and matches. Open conversations end for the other member too — they are told the member has left, never why. There is no undo.

What happens, in order

Immediately — profile, photographs and likes are removed; you disappear from editions and from Nearby.
Within 30 days — conversations, matches and verification documents are destroyed.
Kept only where the law requires it — invoices and payment records, held by our processor, never re-used for anything else.

Your request is recorded. You will get one email now and one when deletion completes.

Requested

Your file is being closed.

You will get one email confirming the request now, and one when deletion is complete — within 30 days. Until then nothing new will be sent to you.

Back to the cover

Prototype: no request was sent and nothing was stored.

Also true

Your data, your copy

Ask once and we send everything we hold on you — profile, matches, messages — as a readable file within thirty days.

Nobody is told why

A closed account shows as "member has left" to anyone in an open conversation. No reason, no date, no forwarding address.

Leaving is not punished

You may reapply after six months. The Committee reads the new file fresh; the old one is gone.